Frequently Asked Questions

365beat accepts the following Philippine government-issued IDs for KYC verification: Philippine Passport, Driver's License (LTO), SSS ID, UMID, PhilHealth ID, Voter's ID, and PRC ID. Your document must be valid (not expired), clearly photographed or scanned, and must show your full name, date of birth, and photo. In some cases, 365beat may also request a proof of address such as a recent utility bill or bank statement issued within the last three months.

On the 365beat Login page, click the "Forgot Password?" link below the login form. Enter the email address associated with your account and you'll receive a password reset link within a few minutes. Click the link in the email, set a new strong password, and you're good to go. If you don't receive the email within 10 minutes, check your spam or junk folder. Still nothing? Contact 365beat support at [email protected] and the team will assist you.

No. 365beat strictly enforces a one-account-per-player policy. Each player is permitted only one registered account, tied to their verified identity. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of 365beat's Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you believe a duplicate account was created in error, contact support immediately.

Log in to your 365beat account and navigate to Account Settings. From there you can update your mobile number, email address, and communication preferences. Note that your full legal name and date of birth cannot be changed after KYC verification is complete — these are locked to your verified identity. If there is a genuine error in your registered name, contact 365beat support with supporting documentation and the team will review your request.

If you wish to permanently close your account, contact 365beat support at [email protected] with your account details and a clear request for permanent closure. Before closing, make sure to withdraw any remaining balance. Once your account is closed, all data will be handled in accordance with 365beat's Privacy Policy. If you're closing your account due to gambling concerns, we strongly encourage you to consider self-exclusion first — visit our Responsible Gaming page for more information.

The minimum deposit on 365beat is ₱100. This applies across most supported payment methods including GCash and PayMaya. Some bank transfer methods may have a slightly higher minimum due to the payment provider's own requirements. There is no maximum deposit limit set by 365beat itself, though your bank or e-wallet provider may impose their own daily transaction limits.

Most deposits via GCash and PayMaya are credited to your 365beat account instantly or within a few minutes. Bank transfers (BPI, BDO, Metrobank) typically take between 15 minutes and 2 hours during business hours, and may take longer on weekends or Philippine public holidays. If your deposit has not appeared after 3 hours, contact 365beat support with your transaction reference number and the team will investigate promptly.

365beat does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider before making a deposit. Any fees charged by third-party payment processors are outside 365beat's control and are not refundable by 365beat.

No. 365beat requires that all deposits come from a payment account registered in your own name — the same name on your verified 365beat account. Deposits from third-party accounts (a friend's GCash, a family member's bank account, etc.) are not permitted and may result in the deposit being reversed and your account being flagged for review. This policy exists to protect players from fraud and to comply with anti-money laundering regulations.

Log in to your 365beat account and go to the Cashier or Wallet section. Select "Withdraw," choose your preferred payment method, enter the amount you wish to withdraw, and confirm the request. Withdrawals can only be sent to a payment account registered in your own name. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process cashouts.

365beat processes withdrawal requests within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often completing within 24 hours of approval. Bank transfers to BPI, BDO, and Metrobank may take up to 3 business days depending on interbank processing times. Withdrawals submitted on weekends or Philippine public holidays will be processed on the next available business day.

The minimum withdrawal amount on 365beat is ₱500. This applies to all supported withdrawal methods. There is no maximum withdrawal limit per transaction, though very large withdrawals may be subject to additional verification checks as part of 365beat's standard compliance procedures.

There are several reasons a withdrawal may be held or declined: your KYC verification is incomplete or documents are pending review; you have an active bonus with wagering requirements that have not yet been met; the withdrawal account name does not match your verified 365beat account name; or the request has been flagged for routine compliance review. In all cases, 365beat will notify you by email with the reason and any steps required. Contact support at [email protected] if you need clarification.

New 365beat players are eligible for a welcome bonus on their first deposit. The exact bonus offer, percentage match, and maximum bonus amount are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you need to wager the bonus amount a specified number of times before the bonus funds can be converted to withdrawable cash. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must wager your bonus amount before you can withdraw it as real cash. For example, if you receive a ₱1,000 bonus with a 30x wagering requirement, you need to place a total of ₱30,000 in bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms for contribution rates.

No. Bonus funds cannot be withdrawn until the associated wagering requirements are fully met. If you attempt to withdraw before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds you deposited yourself, not bonus funds) can generally be withdrawn at any time, subject to the standard withdrawal process and KYC requirements.

Yes, all 365beat bonuses have an expiry date. The standard validity period is 30 days from the date the bonus is credited to your account, but this can vary by promotion. If you do not meet the wagering requirements within the validity period, the bonus and any associated winnings will be automatically removed from your account. The expiry date for each active bonus is visible in your account's Bonus section.

365beat offers a diverse game library built for Filipino players. The platform includes online slots with hundreds of titles, bingo rooms, fishing games including Lucky Gods Fishing and Kalaka Bingo, and a full live casino section with real dealers. Whether you prefer the fast pace of slots, the community feel of bingo, or the strategy of live table games, 365beat has something for every type of player.

Yes. 365beat is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit 365beat on your phone's browser, log in, and play. The mobile interface is designed to be responsive and touch-friendly, so you get the same quality experience whether you're playing on a desktop in Makati or on your phone during your commute in Quezon City.

All games on 365beat use certified Random Number Generator (RNG) technology to ensure every spin, card draw, and game outcome is completely random and independent of previous results. The RNG systems used by 365beat's game providers are regularly audited by independent third-party testing laboratories. Live casino games are streamed in real time with professional dealers, adding an additional layer of transparency. You can view the RTP (Return to Player) percentage for each slot game in the game's information panel before you play.

RTP stands for Return to Player — it is the percentage of all wagered money that a slot or game is designed to pay back to players over a very large number of spins or rounds. For example, a slot with a 96% RTP will theoretically return ₱96 for every ₱100 wagered over millions of spins. RTP is a long-term statistical average, not a guarantee of what you will win in any single session. Higher RTP games generally offer better value over time. You can find the RTP for each 365beat slot in the game's info or paytable section.

Lucky Gods Fishing is one of 365beat's most popular fishing arcade games. Players use virtual cannons to shoot at fish swimming across the screen — each fish has a different point value, and your winnings are based on the fish you catch. The game features multiple cannon levels, special bonus fish, and multiplier targets. It's fast-paced, visually engaging, and a favourite among Filipino players who enjoy a mix of skill and luck. Visit the Lucky Gods Fishing page for a full game guide.

365beat provides a comprehensive set of responsible gaming tools accessible directly from your account settings. These include: deposit limits (daily, weekly, monthly), loss limits, session time limits with reminder alerts, a cooling-off period (temporary account pause of 24 hours to 30 days), and full self-exclusion for periods of 6 months, 1 year, 3 years, or indefinitely. All limit changes that reduce your spending take effect immediately. Increases to limits have a mandatory 24-hour cooling-off period before they activate.

To self-exclude, log in to your 365beat account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred exclusion period: 6 months, 1 year, 3 years, or indefinite. Once confirmed, your account will be immediately suspended for the chosen period and you will not be able to log in, deposit, or play. During self-exclusion, 365beat will also suppress all marketing communications to you. If you need to self-exclude urgently, you can also contact support directly at [email protected].

The minimum age to register and play on 365beat is 21 years old. This is in line with Philippine gaming regulations governing online casino-style gambling. 365beat verifies the age of all players during the KYC process. Any account found to belong to a player under 21 will be immediately closed, all funds will be returned, and the case may be reported to the relevant authorities. Parents and guardians are encouraged to use parental control software to prevent underage access to gambling websites.

If you or someone you know is struggling with problem gambling, help is available. 365beat's support team can be reached at [email protected] to assist with account restrictions and self-exclusion. PAGCOR (Philippine Amusement and Gaming Corporation) also provides responsible gaming resources and support for Filipino players. Additionally, the National Council on Problem Gambling and local mental health hotlines in the Philippines offer confidential counselling. You are never alone — reaching out is always the right move.

First, try clearing your browser's cache and cookies, then reload the page. If you're on mobile, try switching between your mobile data and Wi-Fi connection. Make sure your browser is up to date — 365beat works best on the latest versions of Chrome, Firefox, Safari, and Edge. If the issue persists, try accessing the site from a different browser or device. If 365beat appears to be down entirely, contact support at [email protected] and the team will provide an update.

If a game freezes or disconnects during a round, 365beat's system records the state of the game at the point of disconnection. When you reconnect and reopen the game, it will typically resume from where it left off, or the round result will be settled automatically based on the game's outcome at the time of disconnection. If you believe a bet was lost unfairly due to a technical error, contact support with the game name, approximate time of the incident, and your account details — the team will review the game logs and resolve the issue.

You can manage your notification preferences in Account Settings under the Communications section. From there you can choose to receive email notifications for deposits, withdrawals, promotions, and responsible gaming reminders. On mobile browsers, you may also be prompted to allow push notifications — these can be enabled or disabled at any time through your device's browser settings. 365beat will never send unsolicited SMS or calls to your registered mobile number without your consent.